CBCB Members

Details

Created on Wednesday, 20 April 2011 07:57

If you would like to learn more about a CBCB Business and/or Charity, please start here.  CBCB Members have met the 10 Integrity Standards of CBCB and have been approved by the Board of Directors to use the IntegrityCheck seal.

What is a CBCB Accredited Business?

If a business has been accredited by CBCB, it means the CBCB’s Board of Directors has determined that the business meets the CBCB Membership Standards, which include a commitment to make a good faith effort to resolve any consumer complaints. CBCB accredited businesses pay a fee for review, monitoring and for support of CBCB services to the public.

CBCB accreditation does not mean that the business' products or services have been evaluated or endorsed by the CBCB, or that the CBCB has made a determination as to the business' product quality or competency in performing services.

Businesses are under no obligation to seek CBCB Membership, and some businesses are not Members because they have not sought CBCB Membership. However, if a company or charity becomes a Member In Good Standing are are allowed use of the CBCB IntegrityCheck seal, it means the company or charity has signed the CBCB Membership Agreement which includes the following 10 Integrity Standards.

10 STANDARDS OF INTEGRITY

To be a Member of Canadian Businesses and Charities Bureau (CBCB) and use the IntegrityCheck Seal, a prospective CBCB Member must both meet and adhere to our 10 Standards of Integrity. They include:

STANDARD 1
LOCATION OF BUSINESS

Shall have a permanent place of business in our Bureau’s geographic service area, which includes: Hamilton, Halton, Niagara and Brantford regions of Ontario.

STANDARD 2
LENGTH OF TIME IN BUSINESS

Shall be actively engaged in business at that location not less than 12 consecutive months unless one or more of its principals had previously operated a similar business that would have qualified for CBCB Member status.

STANDARD 3
DISPUTE RESOLUTION

Shall promptly respond to any and all complaints forwarded by CBCB and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices; shall comply with any decision rendered through the CBCB Conciliation, Mediation & Arbitration Program in which the firm agrees to participate; and shall cooperate with CBCB in efforts to eliminate the underlying causes of patterns of customer complaints that the Bureau may call to the company’s attention.

STANDARD 4
COMPANY INFORMATION

Shall supply, upon request, information about company principals and employees, deemed essential to meet CBCB’s responsibility providing accurate reports regarding the reliability of businesses; and fulfill all licencing and bonding requirements of applicable city, county, province and federal agencies and authorities, provide licence numbers and provide periodic updates on request of CBCB

STANDARD 5
FAIR ADVERTISING

Shall supply, upon request, the substantiating evidence upon which any advertising or selling claim is based and adhere to established Canadian Businesses and Charities Bureau Standards of Advertising and Selling and cooperate with CBCB in related advertising matters and make any correction of advertising or selling practices recommended by the Bureau and cooperate with the Bureau’s advertising dispute-resolution program.

STANDARD 6
MAINTAIN SATISFACTORY PUBLIC IMAGE

Shall maintain a satisfactory record and not engage in any activity that reflects unfavorably on CBCB and shall be free from any governmental action concerning marketplace activity and its customers that demonstrates a significant failure of the company to support the principles and purposes of CBCB.

STANDARD 7
SUPPORT CBCB INITIATIVES

Shall cooperate with CBCB’s activities and efforts to promote voluntary self-regulation; shall pay monetary obligations to CBCB in a timely manner; and shall support the principles and purposes of Canadian Businesses and Charities Bureau.

STANDARD 8
TRADEMARK COMPLIANCE

Shall refrain from using the name or IntegrityCheck seal of CBCB for commercial, sales or advertising purposes in any manner unless specifically authorized in writing by CBCB.

STANDARD 9
OPERATE WITH INTEGRITY

Shall present all material facts, whether presentations are verbal or written, about its products and services and ensure that written materials are readily available, clear, accurate, and complete and shall fulfill contracts and agreements and correct mistakes promptly

STANDARD 10
RESPECT CUSTOMER PRIVACY

Shall respect customer privacy by disclosing what information will be collected, with whom it is shared, how it can be corrected, how it is secured, how policy changes will be communicated, and how to address concerns over misuse of personal data.

Now if you are ready to search for CBCB Members look on the left side of your screen at the column WHAT WE DO and click on the third link "Find A CBCB Member" to begin.